Returns & warranty

Return Policy

Every part from AZ EXPORT AUTO is backed by a 30-day warranty from delivery. If something isn't right with your order, we'll make it right. Here's exactly how it works.

30 days To return, counted from delivery
$0 Restocking fees, ever
48 hrs To report damage or a wrong part

How returns work

Request it online

Sign in with the email you ordered with, open your order, and choose Request return. Prefer email? Write to azexportautollc@gmail.com with your order number.
Get approved

We review your request and send a return authorization with ground shipping instructions. Please wait for it before you ship.
Ship it & get refunded

Once the part arrives and passes inspection, your refund is issued within 1–3 business days.

The details

What qualifies

You have 30 days from delivery to send a part back. It needs to be unused, uninstalled, and in the condition it arrived, in its original packaging with every component and document it came with. Light cosmetic wear is normal on used OEM parts and isn't a reason for return. Parts that have been installed, deployed, tampered with, or modified can't be accepted.
What we can't take back

We can't accept airbags that have been installed or plugged into a vehicle's SRS system, parts sent back without their original packaging, parts damaged by mishandling after delivery, or anything that has been modified or altered.
Starting a return

Sign in to your account with the email you used at checkout, open your order, and select Request return within 30 days of delivery. You can also email our team at azexportautollc@gmail.com with your order number and the reason for your return. Every return needs a return authorization first. Packages that arrive without one may be refused or delayed, so please don't ship anything until you hear back from us.
Shipping it back

If we made the mistake, such as sending the wrong part or a part that arrived damaged, AZ EXPORT AUTO sends you a prepaid return label at no cost. If you ordered the wrong part or changed your mind, return shipping is on you. Use a tracked, insured service, since we can't cover parts lost or damaged on the way back. Because airbags are regulated as hazardous materials, returns must ship by ground service, packed to carrier hazmat rules. We'll send instructions with your return authorization. Original shipping charges aren't refundable.
Inspection & refunds

When your return arrives, we inspect it to make sure it meets the conditions above. Once approved, we refund your original payment method within 1–3 business days and send you an email confirmation. Your bank or card provider may take a few extra days to show it.
Swapping a part

Need a different part instead? Exchanges are available within 30 days of delivery. Send us your order number and we'll confirm fitment on the replacement before it ships. If we don't have it in stock, we'll track one down or refund you in full. The original part must be uninstalled and in its original packaging.
Cancelling an order

We can cancel any order that hasn't shipped yet. Once it's on its way, it can't be cancelled, but you can start a return after it's delivered. To cancel, email azexportautollc@gmail.com with your order number as soon as possible.
Damaged or wrong part

If your part arrives damaged or doesn't match the listing, let us know within 48 hours of delivery and include photos of the part and the packaging. We'll make it right with a replacement or a full refund at no extra cost to you.
No restocking fees

AZ EXPORT AUTO never charges restocking fees. Returns that meet the conditions above are refunded in full to your original payment method, with nothing deducted.