Refund policy

Returns & Warranty

 Every airbag from AZ EXPORT AUTO is covered by a 30-day warranty from the date of delivery.

 Eligibility: Items can be returned within 30 days of delivery. Parts must be unused, uninstalled, and in the same condition as received, in their original packaging with all components. Light cosmetic wear is normal on used OEM parts and is not grounds for return. Airbags that have been installed, connected to a vehicle's SRS system, deployed, tampered with, or modified cannot be returned.

 Starting a return: Sign in to your account with the email you used at checkout, open your order, and select Request return within 30 days of delivery. You can also contact us at azexportautollc@gmail.com or (904) 415-5503 with your order number and reason for return. A return authorization is required before shipping anything back; unauthorized returns may be refused. 

 Return shipping: If we sent the wrong part or it arrived damaged, we provide a prepaid return label. If you ordered the wrong part or changed your mind, return shipping is your responsibility. Because airbags are regulated as hazardous materials, returns must be shipped by ground service and packaged according to carrier hazmat rules; we'll include instructions with your return authorization. Please use a tracked, insured service.

 Damaged or incorrect items: Contact us within 48 hours of delivery with photos of the part and packaging, and we'll arrange a replacement or full refund.

 Refunds: Once your return is received and inspected, approved refunds are issued to your original payment method within 1–3 business days. Original shipping charges are non-refundable. We never charge restocking fees.

 Cancellations: Orders can be cancelled any time before they ship.